Do you give product feedback?

someecards.com - I'm confident you'll find something new to complain about

Earlier this week I tweeted about a recent natural beauty fail—I picked up a new natural deodorant on a whim because it was convenient and I needed one, but I hadn’t researched it at all. Usually, this process results in pleasant surprises, but in this case…not so much. A day later, my poor little underarms were all red, bumpy, and irritated. Worst of all, in my desperation, I was forced to use my husband’s non-clean deodorant to try to calm the situation down before I could rush over to my favorite little vegan shop and remedy the situation. (The horror!)

So. I’ve only used this product once, and now I’m faced with a dilemma: try to return the product, call the company and give them feedback, or just toss it in the recycling bin unused. I have decided to try calling the 800 number on the container and let the company know that its product did such a number on my not-even-very-sensitive skin.

I’ll let you know how it goes. In the meantime, I’m wondering if any of you have been in a similar situation. What did you do? Toss it? Take it back? Call the manufacturer? What happened? I’m interested. —Aleigh

PS: Don’t miss tomorrow’s post…I’ll be introducing a new (to me) brand, and there’s a giveaway involved!


(Cheeky image via someecards)

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This post was shared under Baby, Body, Hair, Makeup, Men, Skin, tagged , , and has 7 comments

7 Comments on Do you give product feedback?

  1. Rachael said on

    I don’t usually give feedback, but I’ve always blamed product failures on my sensitivities. I have delicate, sissified skin and an overzealous sense of smell, so a lot of products bug my skin, and I can’t usually tell if that’s because of something the product is doing wrong, or something about my skin. In your case, I think I’d call, because it is such an unusual event for you.

    >> Reply

    • indigo+canary said on

      Thanks for the comment, Rachael! I figure if I were them, I’d probably want to know that a product I’ve been promoting as “safe for even the most sensitive skin” had a problem. What if the batch I bought has something in it that it’s not supposed to? My hypothesis could be wrong, but I’m going to at least make an effort to let them know. 🙂

      —Aleigh

      >> Reply

  2. Virginia said on

    I usually don’t leave feedback unless the product is exceptionally good or bad. If I were you I’d leave feedback on the products site or boards, just to earn others of the reaction you had.

    >> Reply

    • indigo+canary said on

      I might do that as well. 🙂

      —Aleigh

      >> Reply

  3. Esthetician Los Angeles said on

    Maybe it would be best to contact the company and give them feedback so they can improve on the products they put out in the market. Do you use organic things for yourself? Would you be interested to do a product review for us?

    >> Reply

    • indigo+canary said on

      That’s exactly what I’m thinking.

      I use both natural and organic products — feel free to email me if you want to chat about a review. —Aleigh

      >> Reply

  4. alyce @ aucocisco naturals said on

    There is a major natural brand whose deodorants I can’t use at all – I have the same kind of reaction you are describing. Terrible, sometimes painful red rashes have occurred. Like you, my skin is not what I would describe as sensitive and even chemically-laden commercial deodorants have not caused this kind of crazy rash! I have given feedback to the company — which is, ahem, local — but mostly I just don’t buy it. Ever. Other products of theirs I like fine but I’m not a big purchaser of their goods overall.

    >> Reply

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